Daniel Emmanuel's

Alternative Management Resources
Recommended Book List

Choice Quality Stuff for Your Consideration

Customer
Service

General
Management

This Book Store is presented in conjuction with Amazon Books.

Books Music

Enter keywords...

40perc-bmm-swirl.gif (2602 bytes)

Suggested Keywords - customer service, management . . .

 runner.gif (4813 bytes)

Customer Service

Jan Carlzon, Tom Peters / Paperback / Published 1989
SUPER BOOK, QUICK READ!!!

Customer Satisfaction : The Other Half of Your Job
(A Fifty-Minute Series Book)

Dru Scott, Michael G. Crisp / Paperback / Published 1991

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Jeffrey H. Gitomer; Hardcover

Delivering Knock Your
Socks Off Service
Kristin Anderson, Ron Zemke; Paperback

Customer Service over the Phone
Stephen Coscia; Paperback

301 Great Customer Service Ideas: From America's Most Innovative Small Companies (301 Series)
Nancy Artz, Harvey MacKay (Introduction) / Paperback / Published 1998
The Arthur Andersen Guide to Talking With Your Customers : What They Will Tell You About Your Business : When You Ask the Right Questions
Michael J. Wing, et al / Paperback /
Published 1997
At Americas Service : How Your Company Can Join the
Customer Service Revolution

Karl A. Albrecht / Paperback /
Published 1995
ANOTHER GOODY!
At the Service Quality Frontier :
A Handbook for Managers, Consultants, and Other Pioneers

Mary M. Losardo, Norma M. Rossi / Paperback / Published 1993
Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. Brown (Editor) / Paperback / Published 1998
Coaching Knock Your Socks Off Service
(Knock Your Socks Off Series)

Ron Zemke, Kristin Anderson / Paperback / Published 1996
A Complaint Is a Gift :
Using Customer Feedback
As a Strategic Tool

Janelle Barlow, et al / Paperback /
Published 1996
The Complete Idiot's Guide to Great Customer Service
Ron Karr, Don Blohowiak / Paperback / Published 1997
The Customer Comes Second and Other Secrets of
Exceptional Service

Hal F. Rosenbluth, Diane McFerrin Peters / Paperback / Published 1994
Delivering Quality Service : Balancing Customer Perceptions and Expectations
Valarie A. Zeithaml /
Hardcover / Published 1990
Customer Relationship Management
Kristin L. Anderson & Carol J. Kerr /
Paperback / Published 2001
Search for other Books!

top2.gif (387 bytes)

runner.gif (4813 bytes)

General Management

Nuts! : Southwest Airlines' Crazy Recipe for Business and Personal Success
Kevin Freiberg, et al / Paperback /
Published 1998
A Passion for Excellence : The Leadership Difference
Tom Peters/ Paperback /
Audio Cassette / Published 1989
The Pursuit of Wow! :
Every Person's Guide to Topsy-Turvy Times

Tom Peters / Paperback / Audio
Cassette / Published 1994
Thriving on Chaos : Handbook for a Management Revolution
Tom Peters / Paperback / Audio Cassette/
Published 1991
Everyone's a Coach : You Can Inspire Anyone to Be a Winner
Kenneth H. Blanchard / Paperback /
Audio Cassette / Published 1996
Managing by Values
Kenneth H. Blanchard / Hardcover /
Published 1997
Mission Possible : Becoming a World-Class Organization
While There's Still Time

Ken Blanchard / Hardcover / Audio Cassette / Published 1996
Raving Fans : A Revolutionary Approach to Customer Service
Kenneth Blanchard / Hardcover /
Audio Cassette / Published 1993
Empowerment Takes More Than a Minute (One Minute Manager Series)
Ken Blanchard / Paperback / Audio Cassette /
Published 1998
1001 Ways to Reward Employees
Bob Nelson, Ken Blanchard / Paperback /
Published 1994

 

Search for other Books!

top2.gif (387 bytes)

runner.gif (4813 bytes)

arrow_l_t.gif (1179 bytes)  Back to Index

Daniel Emmanuel

40perc-bmm-swirl.gif (2602 bytes)

From Deep in the
Heart of Texas
txflagclear.gif (6994 bytes)

Thank you for visiting . . .