|
Daniel Emmanuel's
|
|
Daniel Emmanuel's
|
Challenges of Running a Company and Managing People!, |
|
Business
Workshops Developed |
|
Challenges of Running a Company and Managing People
|
"Why Can't I Find the |
| Ziggy's Formula for Success | "The Balanced Scorecard" |
"Creating a
Motivational Work Environment" |
|
"Quick Ideas from
Various Resources" |
|
"How Company Policy is
Created" |
"3 Critical Corporate
Lessons" |
|
|
The Ken Blanchard Collection |
|
| Managing People's Energy | |
| Empowerment is the Key | What Makes an Organization Successful? |
| Limitations of Perfection | Profit as a Mean, Not an End |
| Team Accountability Needs to Be Clear | Managing by Values |
| You are Your Own Best Friend | A Raving Fan Town |
| Gift of the Goose | Way of the Beaver |
| Ken Blanchard's Biography |
Ideas for Automotive Service Departments
| Calculating the Cost of Repeat
Repairs to Automotive Service Centers by Daniel Emmanuel |
Calculating the Number of
Customers a Service Advisor Should Handle Per Day by Daniel Emmanuel |
"Want to Build Loyalty? Be Convenient!" by Daniel Emmanuel |
|
"Creating an Appointment
System for |
"Setting Up an
Effective Phone Follow-up System for Auto Service Departments" |
| "Communicating Change" Harvard Business Review |
|
| "Three Common
Myths about Customers that Undermine Results" Harvard Business Review |
Customer Satisfaction is
Directly Proportional to Employee Satisfaction by Daniel Emmanuel |
"Are You Selling or
Unselling |
"Service Customers -
What a Pain" |
| Webwize - Internet Site Development, an excellent company for setting up your business website and for positioning your website high on search engines! |
Harvard Business Review Resource Data Base |
How the World's Best Companies
Simulate to Innovate: |
|
Test Your Management IQ, |
The
Innovative Network |
Quality Digest - subscribe for Free! |
|
Resource
International |
Hypnosis,
Dilbert, and Animal Metaphors, |
|
First, a little background about Myself and these pages I present.
I have been working in organizational development since 1980. I see a lot of managers and CEOs working hard to develop systems and operations that would create a successful and profitable company. The irony of their situations was that the systems and operations had little to do with their success, but the key was the working and management environment of the people operating the systems.
A part of this success is attributed to how each department, and every employee in that department, understands their role in the show. During any interaction with an employee, the customer will decide if this is a good place to do business. Oddly enough, they may not particularly remember the employee singularly, but will remember the company or the department that employee represents by how that employee treats them.
In the most successful companies, there is also an understanding by the manager of the working environment they created for the employee. If the employees are in a critical, non-supportive environment, then that is how they will treat each other and the customer. But, if the manager is able to set up a supportive environment that encourages the people to want to work well together, do the job as designed, and, when necessary, go above and beyond to take care of the customer, then the customer is delighted and the company wins.
A lot of the ideas I will present through these pages are based on the above attitudes, a result of a wonderful life spent meeting some very special people and having some very unique experiences. I have worked and consulted in all types of companies and industries, but a common thread is the people and the importance of (or the effect of) the relationship the managers creates with the people to build a strong department or company.
I will be continuously adding to this index.
 |
From Deep in the Heart of
Texas |
 Daniel Emmanuel |
Thank you for visiting . . .
