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Some One Liners I have created on
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Ideas for Life
Ideas for Management
Ideas Pertaining to Managing Automotive Service Centers
Ideas From Other Sources
People always trust each other, but the trust factor is based on previous history. . . . . . JDE
Fight for your right to be right and you lose your prospective! . . . . . JDE
Two blocks to happiness, lack & regret, which is selfish love. To overcome we must be giving and joyous, which is self love. . . . . . JDE
Only you can make you happy - once you have decided you need an outside source of happiness, you have just created a condition that must be met before you will be happy - this is also a condition for disappointment when it is not met. . . . . JDE
Women like to be adored, men nurtured. . . . . . JDE
When judging another's actions as good/bad or right/wrong, then all we are doing is comparing our value system to theirs. Value systems are personal, not right or wrong, respect each other's value systems. . . . . JDE
Your facial expressions and tone of voice are a direct reflection of your true attitude when with another. . . . . . JDE
Acceptance means no judgement of good or bad in a situation or of another person, just deal with it. Acceptance keeps the mind open to new possibilites. . . . . . JDE
'Now' is the only reality. Anything before is a memory that is clouded by our feelings/judgements about it. Anything after is a fantasy or hope of what we want or expect. Most people don't live in 'now' but experience 'now' as a mix of memories or fantasies to determine if what is happening is good or bad. This is also why the ancients have always said that life is an illusion. . . . . . JDE
If you expect the 'worst' in a situation you will dread dealing with it. The tension of dread closes our mind to possibilities, keeping an open mind makes us more flexible when it happens. . . . . . JDE
I believe football or any sport should be a college course with a degree awarded like any other profession! . . . . . JDE
Why do we still have Judges, Juries and Lawyers when we have such hi-tech ways to find out if people are telling the truth? . . . . . JDE
Chances that a person is right is directly porportional to how hard another is trying to prove that person wrong! . . . . . JDE
Anger is is a manipulation tool for control. This decision to use anger is made in advance by deciding the event that will trigger using the anger, ie, if this happens I will be angry. . . . . JDE
Why people lie . . . less pain for the sender and receiver based either on past history or fantasy projection, ie, people are afraid of the consequences for telling the truth! . . . . . JDE
Book about a psychic who caused people to hurt themselves up to death, so he could experience their pain and death. . . . . . JDE
Who cares why things happen to us, the most important thing is not to determine if it is Karma, everything is Karma, but instead look for the best way to deal with it. In the process of dealing with it, Karma has been served. . . . . . JDE
Your thoughts are your reality because the mind does not know the difference between fantasy and reality. . . . . . JDE
Some people believe that if they ask you to do something once you should do it all the time. . . . . . JDE
Stress usually happens when we do not get something we want. . . . . . JDE
Why do men bow their heads when peeing? . . . . JDE
Fear is a positive tool , , , there are no accidents in the universe. . . . . . JDE
Mind Associations, ie, if this happens it means this, is a fantasy that distracts us from reality. . . . . JDE
Perception is comparing what you see happening to your expectations of what you think will happen and to your memories of past similar events. . . . . JDE
Jazz is life as life is jazz, each moment is an improvisation in reponse to what is happening to you. . . . . . JDE
I don't thing people are maliciously trying to screw up when they are in a bad work environment, I think they just lose interest in their jobs and just don't care. . . . . . JDE
The customer judges the quality of a company based on a series of linear events that either confirms or surprises them about their expectations of that company. However, you only get one shot. Once the customer decides the quality of a company, it usually sticks. . . . . . JDE
Perception Exercise: Have each person describe something unique or unusual about themselves on a piece of paper, fold it up and throw it in a box. Have one person in group read the info on the person and have the others guess who it is! . . . . JDE/Dean Estep
For people to sustain good performance there must be a target to want to hit, complete with scoreboard to show progress toward the target. . . . . . JDE
People have to be hungry enough before they really want help, otherwise offering help can create a no-win. . . . . . JDE
Management must inspire an employee to want to do something to standards. Don't beat them up in the process, but inspire by being excited about their progress in the learing and in the doing stages! . . . . . JDE
You cannot help another until that person asks for it. The manager has to also make it safe for the person to ask for help! . . . . . JDE
Training is to get someone up to a certain level of performance, Coaching is to keep them there. . . . . . JDE
The mind and the heart work together to create success. First the mind deals with the how to do it, which feeds the heart which holds the belief I can do it. However, if no picture of how, then no belief in can. . . . . JDE
I don't care if you bitch at people as long as you praise them with the same intensity! If you only have time to let people know when they screw up, then they feel like losers. If you do both, then they feel like you want them to win. This is the key to successful coaching. . . . . JDE
Education is Knowledge......Implementation is Success .....JDE
Japanese Attitude: Business is War. You must find any competitive edge and keep it. They are fanatical, like a pro athelete not accepting any less of themselves other than finding any way to get a little more perfect. This is based on the desire to be the absolute best, if someone is not the best, then they must learn from the best to get better. It has to be an addiction. . . . . . . JDE watching movie, "Rising Sun"
R. I. P. - Retired In Place. . . . . . JDE
SCUDD Missle Manager, always on the move without any direction and can explode at any time. . . . . . JDE
People alway whine when they start something new, this is fear . . . make them do it anyway and after a while it becomes a part of their life and they accept it. . . . . . JDE
Ideas Pertaining to Managing Automotive Service Centers
What % of new car customers return to the selling dealership for their first, or any, customer pay maintenance services? . . . . . JDE
Service Sales is helping a customer make a good financial decision on how to take care of their car. . . . . . JDE
Using someone's name on the phone is the closest thing you can get to eye contact. . . . . JDE
How would you know if you had a quality service or sales experience? No surprises in results or dollars, ie, you got what you expected when you used that company. . . . . . JDE
Why is that people do not notice good service? Because everything went fine, they notice bad service because it is a distraction from the norm? . . . . . JDE
Warning Light in an auto?....What a stupid name, it should be called the panic light or emergency light....warning indicates time left! . . . . . JDE
A person who buys a $10,000 car spends more of their income to afford that car than someone who spends $20K or more. Who's money is more important to them and why do we treat customers with more expensive cars better?. . . . . JDE
A customer's attitude about the quality of service to expect is based on how the initial service write-up and greeting is handled. . . . . . JDE
When dealing with service sales, satisfy the customer's prime concern first. . . . . . JDE
When you write an RO while customer is talking, they think you don't want anymore information and you are cutting them off, this can lead to them getting upset with you or not trusting you. . . . . . JDE
How does a customer know what a quality service experience looks like, how do you know if you are drinking good water? JDE
4 Basic Steps to Negoiation: 1. Gather info to understand problem and expectancies 2. Sell the benefit of what you want to do based on step 1 3. Reach Agreement 4. Close/Do-it ....................................JDE
Buy more time? What will the payment be? . . . . . JDE
© Copyright 1996, Daniel Emmanuel (JDE)
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