|
Time Formats Available: 90-min., 1/2 day or 1-day.
A complete program on all aspects of customer satisfaction. Discusses many topics from how the customer perceives service to management's role in customer satisfaction, and includes looking at your organization from the customer's point of view, how to develop employees into good representatives for the company, building a customer satisfaction team as well as others.
Time Formats Available: 1/2 day or 1-day.
For CEO's and their management teams. Discusses the effect of management on the overall success of the organization. Gives specific recommendations and procedures for getting consistent, high quality results from employees as well as enhancing employee job satisfaction. The two-day format deals with actual employee case histories. The foundation for this seminar is "Situation Leadership II" and the "One Minute Manager".
Time Formats Available: 90-minute, 1/2-day or 1-day.
A comprehensive program examining the sources of stress and how to handle them effectively. The 1/2 -day and 1-day formats Include techniques for deep relaxation, and how to change undesirable attitudes, habits, and emotions.
Time Formats Available: 1/2 day and 1-day.
Teaches attendees why goals are important to personal, job and home satisfaction, how to set goals and create performance standards to realize results wanted.
Time Formats Available: 1/2-Day and 1-Day.
Designed to show Service Advisors how to present service in a manner that the customer understands the needs for the services without feeling that they are being pressured to buy unnecessary items. Much time is given to translating the technical aspects of the services into customer friendly terminology, as well as how to close the sale and handling customer resistance.
Time Formats Available: 1/2-day or 1-day.
This is a support program for Service Managers to assist them in reviewing all the different aspects of combining a tight service operation with excellent customer service.
Time Formats Available: 1/2-day or 1-day .
A total sales program designed to address the needs of front line personnel in sales and service industries. This workshop takes the salesperson from understanding the psychological buying needs of the customer, how to create a lasting impression, closing and negotiation techniques that are customer friendly and persuasive, and how to conduct effective follow-up after the sales. Its main focus is to help a salesperson achieve high profits and customer satisfaction. This program can be adapted for any particular industry and includes how to learn to present the benefits of the products, goal setting and sales tracking.
Time Formats Available: 1-day or 2-day.
Designed for the Finance and Insurance departments of automobile dealerships, this workshop gives the business manager all the performance standards necessary to increase penetration of aftermarket sales and financing while maintaining high customer satisfaction. This program is equally beneficial to F&I veterans as well as a good foundation for someone just entering the field. Two day format includes extensive role-playing.
Workshop Fees are based on location and workshop time frame requested.
Offsite workshop location and food costs are separate.
All travel and workshop material costs are included.
Back to ManagementEzine.com.
For more information, |
|
From Deep in the |
Thank you for visiting . . .
